Frequently Asked Questions

All Valley Charters features charter buses that offer accommodation for up to 56 passengers. Perfect for tours, school trips, sport teams, reunions, corporate events, and senior trips.

About Bus Charters

A: The cost to rent a bus varies based on the bus you request, charters are based on hours, miles or days, whichever is greater.

A: Yes, our mini bus is available for local or long distance trips. Just keep in mind the mini bus does not have a restroom.

A: It is the charter party responsibility for a non-smoking room for each driver. Preferably at the same hotel or within a 5 mile radius of the hotel you are staying at. Charter party is responsible for bus parking.

A: It depends on the size of the bus. Our motorcoaches have between 4 and 6 monitors, while our minibuses average between 2-4 monitors.

A: There’s no smoking allowed on the bus (it’s against federal law). Alcohol is allowed, however, it must be approved by the All Valley Charters main office and there might be a charge depending on your group size.

A: Yes. Every bus you see on our website, we own. If we are sold out, we will look for another charter bus company to asset you with your event. We will advise you the name of the other company name and/or company log.

Reservation & Payment

A: You can go about requesting a quote two different ways, either by email or faxing your itinerary. When requesting a quote stating your start date/time, the itinerary and your end date/time as well as your group size. Once we receive the information, All Valley Charters will work up the quote and get it back to you. Don’t forget to ask about the match/beat option!

A: A deposit is required on all bus bookings to confirm. The deposit removes the bus from rental pool. We request a $500 deposit per bus with final payment two (2) weeks prior to charter date. For schools, a Purchase Order Number (PO#) emailed or faxed to us for bill purpose.

A: CANCELLATION – Must be in writing. Unless a trip must be cancelled due to a national or local disaster the following cancellation policy and refunds shall be observed. We offer a refund for trips cancelled thirty-one (31) days prior to the date of service less a $50.00 service fee per bus. Cancellations made after the thirty-one day period are subject to a cancellation fee as follows: 

  • 15 to 30 days 50% cancellation fee
  • 14 to 0 days 100% cancellation fee

A: You can either pay by cash, Credit Card, Check or schools a PO. All of which is due BEFORE the trip.

A: Discounts are always dependent on availability and time of year.

A: When in the process of booking, you agree to a start and end time. If you exceed the end time you had signed on for, there will be an additional charge.

A: That is entirely based on your experience with our driver.

Service

A: We travel throughout all of Texas, the surrounding states. We are at your service; let us know where you’d like to go!

A: No, we stay within the continental United States.

A: No, we specialize in charter bus service.

A: Driver tip is not added or expected, but always appreciated for a job well done. Our drivers are professionals with a large responsibility to ensure your group travels safely. Please consider this when determining a gratuity.

A: We do not allow smoking on our coaches, as federal law prohibits it.

A: Legal adults 21 years of age or older are permitted carry and consume alcohol on the bus. Our drivers are not allowed to handle the alcohol in any way. The group is responsible for loading and unloading any alcohol they bring. Alcohol use sometimes requires an additional security deposit from All Valley Charters.

Equipment

A: 2 of our coaches seat 56 passengers; 1 of our coaches has 55 seats and our minibus as 38 seats.

A: Restroom, Luggage Space Beneath the Bus, WiFi, Electrical Outlets, Air Conditioning, Overhead Storage, Monitors, 3-Point Seat Belts (varies by coach)

A: No, we specialize in charter bus service.

A: Driver tip is not added or expected, but always appreciated for a job well done. Our drivers are professionals with a large responsibility to ensure your group travels safely. Please consider this when determining a gratuity.

A: We do not allow smoking on our coaches, as federal law prohibits it.

A: Legal adults 21 years of age or older are permitted carry and consume alcohol on the bus. Our drivers are not allowed to handle the alcohol in any way. The group is responsible for loading and unloading any alcohol they bring. Alcohol use sometimes requires an additional security deposit from All Valley Charters.

Payments

A: The cost to rent a bus varies based on the bus you request, charters are based on  hours, miles or days, whichever is greater.

A: We accept checks, cashier’s checks, money orders, credit cards and EFTs. We also work with POs if needed.

A: Unless other arrangements are made, deposits are required at the time the contract is signed.

A: Unless other arrangements are made, final payment is due two (2) weeks before the date of the trip. Purchase orders are accepted.

A: We require written notification of cancellation. Unless a trip must be cancelled due to a national or local disaster the following cancellation policy and refunds shall be observed. We offer a refund for trips cancelled thirty-one (31) days prior to the date of service less a $50.00 service fee per bus. Cancellations made after the thirty-one day period are subject to a cancellation fee as follows:

  • 15 to 30 days 50% cancellation fee
  • 14 to 0 days 100% cancellation fee

A: Unfortunately we have had to add an excessive and unusual clean up fee of $250.00 fee per bus.

Chartering party will be held responsible for any damages incurred during their charter including spills, burns, rips or tears or damage to monitors, curtain or shades, stereo or other equipment. The charting party agrees to pay for any damages, cleaning or replacement of parts + 25% when damage was caused by chartering party. The cost of repair will be fully absorbed by the chartering party for any acts of its members. In such a case, costs would be assessed and due to All Valley Charter immediately. We invite you to utilize the trash bags we provide to help us keep the coaches clean during your trip. We reserve the right to ask for a cleaning deposit if we feel one is needed.

A: You are responsible for all other parking fees (bus parking, amusement parking fees, etc.) unless arranged ahead of time with All Valley Charters. The Chartering Party is responsible for reserving and paying for a non for all tolls, parking, and entrance fees incurred on the trip.

A: The group booking is responsible for paying for the driver’s non-smoking room. For safety reasons, we require that each driver has his/her own room. Driver’s meals are required, or you can add a meal per diem for driver $35 per day – unless hotel has breakfast then $25 per day. FYI – most fast food restaurants will provide a complimentary meal to driver.

Ready to Book?

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